Complaints Policy

Complaints Procedure

I aim to provide a high standard of service and patient care.

If you have a complaint or concern about the level of care that you have received, please make your complaint directly to me, either in person, by phone, by letter or in an email. Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my procedures and standards.

I will personally

  • do my best to find out what happened and what went wrong,
  • make sure that you receive an explanation, apology and attempt to redress the problem where appropriate,
  • identify what I can do to ensure that a similar problem does not arise again.

If this does not resolve the issue to your satisfaction, or if you feel uncomfortable complaining directly to me, please contact:

The Institute of Osteopathy Complaints Resolution Service

You can speak to the Institute of Osteopathy by ringing 0800 110 5857 or email: enquiries@osteopathy.org.  The Institute has experienced staff who can deal with your issue.

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, please contact:

The General Osteopathic Council

This is the Profession’s regulatory body, and can be contacted on 020 7357 6655. Please note that the General Osteopathic Council cannot award compensation.

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