How to Avoid Complaints (Part 1) – How I met Georgina and felt reassured
Insights from iO’s Georgina Leelodharry at COPA I feel better about the prospect of a complaint today than I did 6 weeks ago, and the reason is that I attended a talk on consent by iO’s Georgina Leelodharry. Her job title is Head of Membership Services, but she spends most of her time talking about complaints…