How to Avoid Complaints (Part 1) – How I met Georgina and felt reassured

Insights from iO’s Georgina Leelodharry at COPA I feel better about the prospect of a complaint today than I did 6 weeks ago, and the reason is that I attended a talk on consent by iO’s Georgina Leelodharry.  Her job title is Head of Membership Services, but she spends most of her time talking about complaints…

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